We value the trust you place in us. That’s why we insist upon the highest standards for secure
transactions and customer information privacy. Please read the following statement to learn about
our information gathering and dissemination practices
any changes, please review this policy periodically.
you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of personal
- Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you
from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and
customized experience. This allows us to provide services and features that most likely meet your
needs, and to customize our Website to make your experience safer and easier. More importantly,
while doing so we collect personal information from you that we consider necessary for achieving
In general, you can browse the Website without telling us who you are or revealing any personal
information about yourself. Once you give us your personal information, you are not anonymous to
us. Where possible, we indicate which fields are required and which fields are optional. You always
have the option to not provide information by choosing not to use a particular service or feature on
the Website. We may automatically track certain information about you based upon your behaviour
on our Website. We use this information to do internal research on our users’ demographics,
interests, and behaviour to better understand, protect and serve our users. This information is
compiled and analysed on an aggregated basis. This information may include the URL that you just
came from (whether this URL is on our Website or not), which URL you next go to (whether this URL
is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse
our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are
small files placed on your hard drive that assist us in providing our services. We offer certain
enter your password less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are “session cookies,” meaning that they are
automatically deleted from your hard drive at the end of a session. You are always free to decline
our cookies if your browser permits, although in that case you may not be able to use certain
features on the Website and you may be required to re-enter your password more frequently during
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website
If you choose to buy on the Website, we collect information about your buying behaviour,
preferences, and other such information that you choose to provide.
If you transact with us, we collect some additional information, such as a billing address, a credit /
debit card number and a credit / debit card expiration date and/ or other payment instrument details
and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or
leave feedback or if you use voice commands to shop on the Website, we will collect that information
you provide to us. We retain this information as necessary to resolve disputes, provide customer
support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on the Website, we may collect such
information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card /
debit card / other payment instrument details, etc.) from you when you set up a free account with us.
While you can browse some sections of our Website without being a registered member, certain
activities (such as placing an order) do require registration. We do use your contact information to
send you offers based on your previous orders and your interests.
- Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your
personal information to market to you, we will provide you the ability to opt-out of such uses. We use
your personal information to assist sellers in handling and fulfilling orders, enhancing customer
experience, resolve disputes; troubleshoot problems; help promote a safe service; collect money;
measure consumer interest in our products and services, inform you about online and offline offers,
products, services, and updates; customize and enhance your experience; detect and protect us
against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise
described to you at the time of collection.
With your consent, we will have access to your SMS, contacts in your directory, location and device
information and we may request you to provide your PAN and Know-Your-Customer (KYC) details to
check your eligibility for certain products/services including but not limited to credit and payment
products etc., to enhance your experience on the platform and provide you access to the services
being offered by us, our affiliates or lending partners. Access, storage and use of this data will be in
consonance with applicable laws. You understand that your access to these products/services may
be affected in the event consent is withdrawn.
In our efforts to continually improve our product and service offerings, we and our affiliates collect
and analyse demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer
our Website. Your IP address is also used to help identify you and to gather broad demographic
We will occasionally ask you to complete optional online surveys. These surveys may ask you for
personal information, contact information, date of birth, demographic information (like zip code, age,
or income level), attributes such as your interests, household or lifestyle information, your
purchasing behaviour or history, preferences, and other such information that you may choose to
provide.. We use this data to tailor your experience at our Website, providing you with content that
we think you might be interested in and to display content according to your preferences.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later
read back from that browser. Cookies are useful for enabling the browser to remember information
specific to a given user. We place both permanent and temporary cookies in your computer’s hard
drive. The cookies do not contain any of your personally identifiable information.
- Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities
and affiliates may market to you as a result of such sharing unless you are explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to
provide you access to our Services, for the fulfilment of your orders, or for enhancing your experience,
or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing
and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities
related to our Services. We do not disclose your personal information to third parties for their
marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such
disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We may disclose personal information to law enforcement offices, third party rights owners, or others
in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share/sell some or all of your personal information with another business
an entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-
the organization, amalgamation, restructuring of business. Should such a transaction occur that other
to your personal information.
- Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you.
GoenKart.com is not responsible for the privacy practices or the content of those linked websites.
- Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of
the information under our control. Whenever you change or access your account information, we
offer the use of a secure server. Once your information is in our possession we adhere to strict
security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from us in general, after
setting up an account.
If you want to remove your contact information from all GoenKart.com lists and newsletters, please
- Advertisements on GoenKart.com
We use third-party advertising companies to serve ads when you visit our Website. These
companies may use information (not including your name, address, email address, or telephone
number) about your visits to this and other websites in order to provide advertisements about goods
and services of interest to you.
- Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use of
personal information relating to other people to us, you represent that you have the authority to do
always aware of what information we collect, how we use it, and under what circumstances we
- Grievance Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, the name and
contact details of the Grievance Officer are provided below: