After the order is successfully delivered and there is no replacement /rejection / refund request with no reply or revert from buyer is over then payment will be released for the order. Successful orders delivered from 1st to 14th will get payment on 15th of that month. Successful orders generated from 15th to last date of month will get their payment on 1st of next month. Amount payable will be directly credited to your account registered with Goenkart.
If you require the amount lying in Goenkart system on any other day prior to the disbursement day then the you have to place a request for withdrawal only after the order is successfully delivered. (https://goenkart.com/dashboard/withdraw/)
As a promotional offer, Goenkart will be charging only 6% (inclusive of 1% TCS and 2% to 3% gateway charges*) on the net price of product till March 2021. Price change if any will be updated in the month of March 2021 :
Apart from the above percentage there is an Annual Subscription Fee. Annual Subscription fees is payable during registration and it can be revised by the seller during any time and such revision will be valid for a year from the date of revision. The Annual Subscription fees is as follows :
Maximum product can be listed
Yearly charges (In Rs.)
Payment Gateway charge is applicable for each online transaction. The charge is 2% on the net amount paid by national cards and 3% of the net amount paid by international cards.
Goenkart doesn’t have any hidden charges or any additional charges or fees or commission other than 6% on the net value of product.
Whereas the seller has to consider the Delivery charges. Delivery charges which will be paid directly at the logistic/courier office during dispatching the product by the seller.
Buyer has to make payment online only through Payment Gateway which will have options of debit card, credit card, UPI, Netbanking Cash on delivery option is not available currently.
You will be paid only the price of the product after deduction of Goenkart charges and collection charges levied by the payment gateway. No additional amount will be paid by Goenkart to the seller or buyer for any kind of replacement or refund order. For replacement and refund of product the seller has to arrange for pick-up of the rejected product from the buyers place were the product was originally delivered. Thereafter only seller will deliver new replaced product with no additional cost.How and when is the payment is released to the seller ?
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to the buyer. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
Part 1 – Category, Return Window and Actions possible
Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage
Refund, replacement or exchange
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
- 10 days Refund, replacement or exchange
Watch, Footwear and Rest of Lifestyle
10 days Refund, replacement or exchange
Home: Home Improvement Tools, Household Items, Home décor, Furnishing
7 days refund, replacement or exchange
Books (All books), Sports Equipment’s (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipment’s (Home Gym combos, dumbbell etc.), Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.), Stationary (Pens, Diary notebooks, Calculators etc.)
Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)
7 days replacement only
Non Returnable- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, seller will provide a replacement.
All Mobile phones (except Apple/Google phones)
Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
7 days Replacement only
In order to help you resolve issues with your product, you have to get in touch with the customer care and service center of the brand. You may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined with the product then Company will replace the product at no cost or with any charges. Goenkart will not be responsible for payment of any defective product from the manufacturer.
In any case, only one replacement shall be provided.
Furniture, Large appliances
Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only
7 days Replacement only
For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
If a manufacturing defect is determined on the product replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
Ready to eat foods items that requires to be kept in a cold storage (cakes, jams and similar products)
These items being perishable will be only listed on the website. Buyer has to place order and on seller’s acceptance of the order buyer will make payment online. Seller is responsible to deliver the goods to the buyer. Once placed order cannot be returned back or refund paid if the goods are delivered as agreed by the buyer and seller.
Packed food items with life of more then 7 days in normal room conditions (grains, snacks and similar products)
Same day refund, replacement.
Part 2 - Returns Pick-Up and Processing
Any product on which a refund or replacement is to be given, the refund will be processed once the rejected product is received back by the seller. For replacement and refund of product the seller has to arrange for pick-up of the rejected product from the buyers place were the product was originally delivered. Thereafter only seller will deliver new replaced product with no additional cost.
If the buyer receives a different or a damaged product, buyer has to click images of the parcel and or an open box delivery and send the images to Goenkart and the seller. If the product has manufacturing defects then the buyer has to contact the seller directly or drop a email to Goenkart to rectify the issue. Goenkart will assist the buyer in taking up the issue to the seller and help in providing solution. In such cases, this category-specific replacement/return general conditions will be applicable.
For products where installation is provided by the seller or the manufacturing company, buyer should not open the product packaging by self. Seller will provide for an authorised person who shall help in unboxing and install the product. If the buyer opens and the product gets damaged during installation the buyer is solely responsible.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation to Goenkart.
These are GoenKart Logistic Partners & these rates are subjected for only GoenKart Shipping
UPTO 100 GRAMS
UPTO 500 GRAMS
UPTO 1 KG
Rest of Maharastra.
Rest of India
For The Shipping Of Products Which Are More Than 1 KG Contact Your Nearby Maruti Courier HUB
Any additional KG’s will be charged at the rate of ₹25/kg
Example: 2KG to Goa = 25 + 25 = ₹50/-
Example: 3KG to Mumbai = 45 + 25 + 25 = ₹65/-
(Assuming all the vendors are of GOA)